Venues: Phone enquiries are the best kind, quick tip to convert your inbound phone enquiries
Kim Hesse
Hello venue friends!
Have you ever been rushed off a phone call?
Yep, those calls where the person on the other end of the phone made you feel like you were stealing their valuable time and they had some place better to be? If you are a master of phone conversation and etiquette then you are already ahead of the game.
In today’s episode of Venue TV I share my experience as an event manager where I have called venues with a genuine enquiry, only to be rushed off the phone and made to feel like my event wasn’t a huge priority. Did they get my business? Unlikely…
Slow down speed racer…
When your phone rings and a potential client is on the other end of the line you should be saying “thank you universe”. This type of enquiry is like GOLD. The event planner has usually researched you thoroughly on-line (remember planners are detail oriented creatures) and they like you so much, they have decided to pick up the phone and call you.
They way you answer the phone and handle the phone call has a huge impact on whether an event planner will end up booking their event with you.
The whole purpose of their call is to suss you out.
Is your venue suitable? Are you helpful? Do they feel comfortable?
My tip, slow down your conversation and don’t appear rushed. If it’s not a good time to talk, or if you are running into a meeting then let the call go to voicemail and call them back.
That first call is the start of your business relationship.
Take time to find out about their event, their concerns and what needs to be included in your proposal. They will remember your helpfulness, this is your competitive advantage.
I’d love to hear how you feel when you are rushed off the phone, leave your thoughts in the comments below to share the event love.
Keep running events, connecting people and changing lives.
x Kim
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